Shipping, Returns & Warranty

PAYMENTS AND SHIPPING - UPS is normally the quickest and cheapest method of shipment for our parts. Please make sure that we have your correct street address (No P.O. Boxes) and zip code to eliminate delays and possibly returned merchandise. UPS delivery covers the lower 48 states as well as Alaska, Hawaii, and numerous international locations. Orders shipping outside the United States must be paid for in full prior to merchandise shipping. If your order is too large to too heavy to meet normal requirements or limitations, we will have to ship the parts truck freight. Please do not send currency or stamps. The best and quickest way to receive your parts is to send a Postal Money Order, bank draft, certified check, or over the phone with a Visa, Mastercard, or Discover credit card with a valid expiration date. Your mail carrier will buy you a Post Office money order if you live on a rural route. California residents and will call customers, please add 8.25% sales tax to all orders.

CORRECT ADDRESS - To ensure you receive your parts as quickly as possible, include your correct street and address number, apartment, trailer, building, or space number as required, city, state and zip code. UPS does not ship to P.O. Boxes.

CLAIMS - Damaged or lost goods are the sole responsibility of the carrier. Title of merchandise passes to customer on delivery to common carrier. All parts should be thoroughly inspected upon arrival to ensure every part is in good working order. All claims must be filed by the customer through the carrier. We are not responsible for claim services. Upon carrier approval, refunds and/or exchanges will then be carried out.

WARRANTY - Full-Traction Suspension guarantees that its parts are of the finest quality and free from manufacturing defects. Any product that we feel has been manufactured incorrectly or is of a defective nature will be repaired or replaced at the sole discretion of Full-Traction Suspension. ALL WARRANTIES ARE VOID IF THE PRODUCT IS SUBJECT TO ABUSE, CRASH DAMAGE, IMPROPER INSTALLATION, OR MODIFICATION OF ANY KIND. Component parts Excluded from our warranty policy include the following:  ALL BUSHINGS, LEAF SPRINGS, COIL SPRINGS, ROD ENDS, HEIM JOINTS, SLEEVES AND SPACERS OF ANY KIND, BOLTS, NUTS AND RELATED HARDWARE ITEMS. These items are subject to normal wear & tear and are classified as “Consumables”. All parts not manufactured by Full-Traction Suspension are subject to the manufacturer’s own warranty policy. We cannot be responsible for other manufacturer’s products. All questionable products to be covered under warranty must be returned for in-house inspection and part fitment adjustment. We are not responsible for any shipping cost to our facility. Full-Traction Suspension is also not responsible for any fees associated with installation, removal of parts, alignment costs or any other fees for services rendered to the customer. All costs are the responsibility of the consumer and we accept no responsibility whatsoever for these fees.

RETURNS - We cannot and will not accept any returned goods without prior approval and a returned good authorization number (RGA). There is a 20% restocking fee charged on any returned items that are not defective or shipped in error. We are not in the parts rental business. If you are dissatisfied with ANY Full-Traction Suspension product your receive please call the sales office directly and we will work will you to right the situation. All returns are sent freight pre-paid, we are not responsible for freight on returned items. All sales are non-refundable after 30 days. Full-Traction Suspension is not responsible for any import taxes and fees (customs/duties) for entering shipments or returns. This is the responsibility of the end user (customer).

BACKORDER POLICY - All backorders are held until products come into stock or the order is cancelled by the original order placer. We will not cancel any backorder for any reason. If you do not wish to keep an open backorder, please notify the salesperson at the time of ordering.

PARTS AVAILABILITY - Many of the parts found within our website and product offering are manufactured in our specialized shop. A few of the parts are made in small quantities per placed orders due to limited sales of specialized high performance parts. Sometimes we miss our projected forecast on a newly released part or run out of a certain part. Other parts that we distribute are manufactured in large factories. These larger manufacturers are also subject to manufacturing delays. Supplying a large range of specialized parts such as ours is not an easy task. If parts were readily available, you could pick them up at your local auto parts store. They aren’t and you can’t! Please bear with us as we work to keep our parts in stock and continue to push the envelope of off-road performance parts for the specialized product line.

PRINTING ERRORS - Although every effort has been made to proof-read all copy prior to catalog printing or website release, we do not accept any responsibility for any typographical errors whether in pricing or content.